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Ministry of Justice Service Charter
The aim of the Ministry of Justice Service Charter is to let you know what standard of service you can expect from the Ministry of Justice in our court offices and to assist us in improving our services to you.
Service Charter in English (PDF
615Kb)
Service Charter in Maori. (PDF
568Kb)
The Charter sets out the standards of service you can expect from the Ministry of Justice in the court offices of the:
- Court of Appeal
- High Court
- District Court
- Family Court
- Youth Court
- and Tribunals located in District Courts. These tribunals are the Disputes Tribunal, the Tenancy Tribunal and the Land Valuation Tribunal.
The Charter covers the service given by court office staff to people coming to the courts and tribunals including parties to cases and their representatives, prosecution agencies and victims, witnesses, jurors and the public in general.
The Charter does not cover the Judiciary who are independent of the Ministry, or services provided by people outside the Ministry of Justice. It also does not cover services provided in support of the Maori Land Court, the Waitangi Tribunal, the Environment Court, the Coroners' Court, or the Ministry's Collections Business Unit or Tribunals located out of District Courts. Those services are administered by specialist parts of the Ministry.
If you believe there has been a breach of the Charter, or want to praise our service or make suggestions about it, you can give us that feedback and staff will record it and take action. As the standards will be reviewed regularly your feedback will also assist us in identifying those standards that are not being met and areas for improvement.