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Department of Corrections

I. Proper Name or Trade Name

Department of Corrections

II. Maori Language Version of the Name

III. Acts Administered

The Department of Corrections is responsible for the administration of the following Acts:

  • Penal Institutions Act 1954 and the Penal Institutions Regulations 2000
  • Sentencing Act 2002 (jointly with the Department for Courts and Ministry of Justice)
  • Parole Act 2002 (jointly with the Ministry of Justice).

(Please note that the Corrections Bill is before the House of Representatives. If passed into law, the Corrections Bill will repeal the Penal Institutions Act 1954)

IV. Functions and Responsibilities

The Department of Corrections was established on 1 October 1995, following Government decisions on the recommendations of the Review of the Justice Department in 1994.

The Department’s core responsibility is the management of the New Zealand corrections system. The purpose of the corrections system is to contribute to the maintenance of a safe and just society.

As part of this responsibility the department ensures that custodial sentences (imprisonment) and non-custodial sentences and orders (home detention, supervision, community work, release on conditions, and parole) imposed by the Courts and the New Zealand Parole Board are administered in a safe, secure, humane and effective way.

The Department aims to contribute to the maintenance of a safe and just society by reducing the level re-offending through the delivery of targeted and appropriate rehabilitative and reintegrative interventions.

The Department also provides information on offenders to the courts and the New Zealand Parole Board to assist them in their decision-making.

The Department operates 17 public prisons, 12 Community Probation Service area offices (with staff at 143 locations nationwide), eight Psychological Service offices, 15 prison-based special treatment units (three drug and alcohol units, two sex offender treatment units, five Maori focus units, four youth units and one violence prevention unit) and the Department’s head office, which is located in Wellington. In addition, the Department also works with Australasian Correctional Management PTY Limited (ACM), which manages Auckland Central Remand Prison

V. Structure

The Department of Corrections is made up of six groups and services headed by a Chief Executive, who has overall responsibility for the Department.

The Chief Executive is responsible to the Minister of Corrections for the broad direction of the Department’s work, for goal and objective setting, policy advice formulation, effective implementation of major policy decisions, determining the Department’s priorities, and effective administration of the organisation.

The senior managers who assist the Chief Executive in the responsibilities are:

Chief Financial Officer
General Manager Strategic Services
General Manager Corporate Management
General Manager Policy Development
General Manager Public Prisons Service
General Manager Probation and Offender Services

STATUTORY BODIES SUPPORTED BY THE DEPARTMENT OF CORRECTIONS

  • New Zealand Parole Board (Section 108 Parole Act 2002)

 

GROUPS AND SERVICES

The six groups and services that make up the Department of Corrections are:

  • Finance
  • Strategic Services
  • Corporate Management
  • Policy Development
  • Public Prisons Service
  • Probation and Offender Services

 

FINANCE

The Finance group works on a variety of finance-related topics, including inmate employment, obtaining and developing sites for new prisons, constructing and maintaining prison facilities, and providing financial services to the Department. The Chief Financial Officer heads the Finance group. The group consists of four units:

  • Corporate Finance
  • Assets and Property
  • Corrections Inmate Employment
  • Regional Prisons Development Project

CORPORATE FINANCE

Corporate Finance provides the Department of Corrections’ head office with corporate finance services. Corporate Finance has overall financial and fiscal management responsibility for the department and also manages the centralised payroll group function.

ASSETS AND PROPERTY

Assets and Property acts as the ‘landlord’ to land and buildings worth more than $600 million. Activities include building new units at existing prisons, organising the upgrading and maintenance of all facilities including security systems and accommodation of the Department’s two core services: Public Prisons and Probation and Offender Services.

This section also operates a property maintenance management network through staff based at each prison encompassing routine and emergency facilities management.

Compliance with statutory requirements of building operation and land use, Business Continuity Planning, energy management and all asset accounting functions fall within this section.

Activities also include finding land on which to build new prisons. The section establishes the suitability of available sites, ultimately purchasing suitable land and seeking designations and resource consents from local councils and the Environment Court in readiness for building.

 

CORRECTIONS INMATE EMPLOYMENT

Corrections Inmate Employment (CIE) runs employment programmes at New Zealand’s 17 public prisons.

The primary purpose of CIE is to provide inmates with employment skills, training and formal qualifications to assist them to gain sustainable work on release. Work experience and training is provided in fields where employment opportunities exist in the community.

Approximately 2,800 inmates are at work within prisons in a variety of trades. These include plant nurseries, timber processing, joinery, metalwork, printing, tailoring, along with work in prison kitchens, laundries, and maintenance on the upkeep of prison facilities.

 

REGIONAL PRISONS DEVELOPMENT PROJECT

The Regional Prisons Development Project focuses on the design, construction and opening of the new regional prisons as effective facilities integrated within their communities.

Current projects in progress include the following facilities: Northland Region Corrections Facility (2005), Auckland Region Women’s Corrections Facility (2006), Spring Hill Corrections Facility (2006), and Otago Region Corrections Facility (2007).

 

Records held by the Finance Group

The Finance group holds all financial records, such as ledgers, fixed asset registers, accounts payable and receivable, financial statements and other reports required under the Public Finance Act.

It is also the repository for head office paper-based files and for payroll records for the Department. The Assets and Property section holds property contracts including construction and insurance, leases, plans and aerial photographs.

STRATEGIC SERVICES

The Strategic Services group provides specialist advice and services to help manage the Department. These include strategic human resources, communications, the Inspectorate and Internal Audit. The group is headed by a General Manager.

Strategic Services’ focus is on the organisational aspects of the Department. The group is responsible for designing key developmental strategies in these areas, and providing strategic advice, assurance and a range of central services to the Department.

 

HUMAN RESOURCES

Human resources focuses on people management, which affect the whole Department such as management development, industrial relations, remuneration, equal employment opportunities, health and safety, and cultural responsiveness strategies. The team works closely with HR staff in the Public Prisons Service, Corrections Inmate Employment and Probation and Offender Services, as well as providing operational support and advice to head office groups.

 

COMMUNICATIONS

Communications is responsible for the development and implementation of the Department’s communications strategies. The communications unit develops and manages communications strategies for major projects managed by the Department’s groups and services.

It also manages media liaison and events, produces the Department’s magazine Corrections News and carries out a wide range of other communications activities, including filming and interview requests, media training, media monitoring, print production, programmes for visiting delegations, and corporate gifts.

 

INTERNAL AUDIT

Internal Audit is responsible for helping the Department ensure that its objectives are achieved without assuming unacceptable levels of risk. This involves the review of systems and procedures in the Department and the provision of timely, independent, objective advice on significant issues.

The range of services carried out by Internal Audit includes: operational audits, security and custodial audits, financial audits, IT audits, special investigations, project monitoring, quality assurance and advisory reports. It also supports groups and services to implement risk management practices and robust self-review mechanisms.

The Department has established an Assurance Board to advise the Chief Executive on the effective operation of its risk identification and management framework. The Board, which is chaired by the Chief Executive and includes a minimum of three external members, maintains professional oversight over the operation of the Internal Audit group and approves the annual Internal Audit programme.

 

INSPECTORATE

The Inspectorate’s role and functions are set out in the Penal Institutions Act 1954. The team reports directly to the Chief Executive on matters that affect the safe, fair and humane containment of offenders and the integrity of the sentence administration. To ensure the independence of its investigations, it sits within Strategic Services, independent of the Public Prisons Service, Probation and Offender Services and any external service providers.

Inspectors regularly visit prisons to view the facilities, interview inmates and staff, and resolve complaints. The Inspectorate investigates all deaths in custody and may also investigate other serious incidents or allegations of abuse.

The Inspectorate reports to the Assurance Board, which approves the annual inspection programme, reviews recommendations of relevant reports and monitors any corrective actions that need to be taken.

The Inspectorate also has the delegated authority to carry out reviews of superintendents’ decisions in relation to temporary releases, escorted outings and visitor prohibition orders. An inspector may also dismiss, upon request, disciplinary charges that have not been dealt with in a reasonable time.

A 0800 phone line is operated by the Inspectorate, enabling inmates’ concerns to be heard directly by an inspector, should they be unwilling or unable to make contact by other means.

Records held by Strategic Services

The Strategic Services group holds all Internal Audit and Inspectorate reports as well as the Assurance Board file. The group also holds files on human resource activities and initiatives, and stores copies of responses to inbound Departmental correspondence.

CORPORATE MANAGEMENT

The Corporate Management group provides a range of development, purchasing, planning, monitoring and support services for the Department.

In addition, it provides the Department’s information records and technology services, and provides administrative support services to the New Zealand Parole Board.

The Corporate Management group develops and provides service specifications and purchase advice in terms of volumes and quality standards. It establishes and monitors national systems that all providers are required to operate within.

The group liases internationally with other correctional services to establish benchmarking standards. When monitoring the delivery of services, the group measures performance against both internal and international standards and works with providers to gain improvement in quality, efficiency and effectiveness.

The Corporate Management group is headed by a General Manager and has six units:

  • Purchase and Monitoring
  • National Systems and Services
  • New Zealand Parole Board Administrative Support Services
  • Information Technology
  • Planning
  • Information Technology
  • Legal

 

PURCHASE AND MONITORING

Purchase and Monitoring oversees the annual accountability and purchasing process, closely monitors service performance, negotiates and maintains a range of agreements on behalf of the Department, and identifies business improvement opportunities through internal and external benchmarking.

Purchasing and Monitoring is made up of two teams: Contract Management (custodial and non-custodial) and Business Improvement and Monitoring.

Contract Management contributes to the development and management of contracts and agreements (internal and external) for the Department. The group works with the Department’s other groups and services to monitor whether service providers meet the requirements of their contracts.

Corporate management establishes internal purchase agreements with the Public Prisons Service and Probation and Offender Services, and has developed service level agreements between Corrections and Police, the Department for Courts plus Child Youth and Family Services.

The unit also works with CHUBB NZ, the first external provider of inmate escort services and Australasian Correctional Management PTY Limited (ACM), which manages Auckland Central Remand Prison (ACRP), which opened in July 2000.

Business Improvement and Monitoring monitors service performance, reporting quarterly to the Chief Executive on both internal and international benchmarks.

 

NATIONAL SYSTEMS AND SERVICES

National Systems and Services sponsors a ranges of systems and services that help enable effective management of the national corrections system.

National Systems and Services is made up of four units: Information and Records Services; Service Development; Information Centre; and Office Services.

Information and Records Services provides policy and practice leadership and guidance for the management of all information collected and disseminated by the Department. Specific information services supporting the victim notification system and head office offender records are also provided.

Service Development defines the services to be delivered in the national corrections system and develops operations and policy instructions on behalf of the Chief Executive that provide guidance on areas of operations risk and the interfacing of services. The team is also responsible for the structuring and administration of delegations issued by the Minister and the Chief Executive affecting the management of offenders.

The Information Centre provides a variety of related services to support corrections research and study including the provision of published materials (legislation, newspapers, periodicals, books and online publishing); assistance, advice and training on internet use and access, and sourcing information and resources external to the Department, both within New Zealand and internationally.

Office Services provides the Department’s head office administrative support services such as mail and reception services, emergency and contingency management coordination, purchasing and the administration of building maintenance requirements.

 

NEW ZEALAND PAROLE BOARD ADMINISTRATIVE SUPPORT SERVICES

The New Zealand Parole Board is an independent statutory body established under the Parole Act 2002. The Corporate Management group provides administrative support services to the Board.

The Board operates from support centres in Auckland, Wellington and Christchurch, staffed by Department of Corrections personnel.

 

INFORMATION TECHNOLOGY

Information Technology is responsible for developing and implementing the Department’s Information Technology strategy and supporting technology infrastructure and business systems.

The technology platform develops and provides the hardware and ‘office’ applications, including email systems and core business applications such as IOMS, SAP and Payroll. The telecommunications system provides national data and telephone services, including desk-to-desk direct dial and desktop access to email and intranet services.

 

PLANNING

The focus of this unit is on ensuring the Department complies with all external accountability requirements. This includes the preparation and production of the Department’s Strategic Plan, the annual Statement of Intent and the quarterly and annual reports.

The unit manages the Department’s responses to Select Committee questions as part of the Estimates and Financial Review exercises and also ensures (in conjunction with Corporate Finance) that external Budget requirements are met.

 

LEGAL

The legal unit provides legal advice to the Department’s corporate group’s based at Head Office, namely: Corporate Management; Policy Development; Finance; Strategic Services; and Probation and Offender Services.

 

Records held by Corporate Management

The Corporate Management group holds a large number of records including inmate and Parole Board files as well as the Victim Notification Register (VNR).

The Group is also the repository of Service Level Agreements, Internal Service Agreements, Private Provider Contracts, and Inter-Agency protocols and agreements.

As well as this, the group is also responsible for the National Operating Systems specifications, computer-related manuals and external accountability documentation and reporting.

 

POLICY DEVELOPMENT

Policy Development provides policy advice, strategic and trend analysis, develops effective correctional services and establishes quality standards for service delivery.

The Policy Development group is headed by a General Manager and is made up of five sections:

  • Cultural Perspectives
  • Operational Policy
  • Strategic Analysis
  • Strategic and Legislative Policy
  • Treaty Relationships

CULTURAL PERSPECTIVES

Cultural Perspectives provides specialist strategic and operational policy advice relating to the particular needs of Maori and Pacific cultural approaches and perspectives. It includes the identification and development of new services, policies and operational protocols.

OPERATIONAL POLICY

The Operational Policy team develops policy and new initiatives that contribute to the improvement of service delivery. Operational Policy also contributes to policy proposals from other agencies, particularly when these impact on the work of the Department.

In addition to developing new policy, the Operational Policy section also develops guidelines and standards and programmes, based on best practice.

STRATEGIC ANALYSIS

Strategic Analysis provides a long-term view of the major issues shaping the future direction of the Department of Corrections and enhances the Department’s capability to investigate and analyse critical issues. Strategic Analysis provides input into the Department’s Strategic Business Plan on purchasing priorities; opportunities to reduce re-offending; and the costs and benefits of rehabilitative interventions.

The section analyses demographic and offending trends influencing the composition of the offender population, and forecasts and monitors growth in prison and community-based offender populations. From this knowledge base the section also identifies and evaluates alternative ways of administrating sentences and uses modelling tools to assess the impact of the proposed policy and legislative changes on different offender populations.

STRATEGIC AND LEGISLATIVE POLICY

The Strategic and Legislative Policy (S&LP) team develop and monitor the relevant legislation that impacts on the operation of the Department of Corrections. S&LP are often asked to comment on proposed legislation in the wider justice sector.

S&LP contribute to policy proposals from other agencies. They are also involved in the annual development of the department’s business cases with the aim of successfully bidding for funds so that the department can improve its effectiveness.

TREATY RELATIONSHIPS

The Treaty Relationships teams assists managers throughout the Department to build and maintain strong and effective relationships with Maori that give effect to the Department’s strategic objective of increased partnership with Maori in the delivery of services.

Records held by Policy Development

As well as holding records on Corrections policy, the Policy Development group holds information on humane containment, security development, research into reducing re-offending, cultural development, and health and special needs. The group also holds records on other research and evaluation it has undertaken on behalf of the Department.

PUBLIC PRISONS SERVICE

The Public Prisons Service is responsible for running all but one of New Zealand’s 18 prisons. It is responsible for providing prison services that are safe, secure, humane, and which contribute to reducing re-offending.

The Service is also responsible for managing the sentence needs of each offender, including rehabilitation and reintegration.

The Service manages inmates’ sentences, with two key priorities. The first focuses on community safety, ensuring inmates are securely contained in prison for the duration of their sentence. The second concentrates on encouraging inmates to address the things that drive their criminal lifestyle and take steps to change their offending behaviour.

The 17 Public Prisons Service prisons are operated within five regions, with a national office in Wellington.

The national office is responsible for supporting the regions, providing the link between the Service and other groups and services within the Department and providing advice on policy development from a prisons’ perspective.

The Public Prisons Service is headed by a General Manager, with five Regional Managers, three Assistant General Managers and a National Adviser Maori Service Development (NAMSD), comprising the National Service Team. The Regional Managers are based within their respective regions, while the General Manager, NAMSD and the Assistant General Managers and their teams are situated in national office.

The Assistant General Manager Operations is responsible for supporting the regions in the management of inmates, providing legal services to the Service and expert advice on operational matters to the Policy Development group within the Department and reporting on operational audits.

The Assistant General Manager Corporate Development is responsible for financial management and planning, contract management and reporting, human resource management, business technology, implementation of Offender Management and communications.

The Assistant General Manager Women’s and Specialist Services is responsible for the development and coordination of women’s needs of around 250 women inmates nationally. This involves gathering input from the different parties and perspectives, including working with PPS Regional and Site Managers, and Policy Development to ensure strategies, policies and programmes meet both women’s needs and operational requirements. The role is also responsible for managing the implementation of health policies.

The NAMSD is responsible fro driving the ongoing strategic reorientation of PPS services to Maori to ensure (Article 3 of the Treaty refers) that such services effectively address a reduction in reoffending by Maori by:

  • Providing advice, support and quality assurance to the General Manger Public Prisons Service and the AGM Service Development;
  • Acting as a mentor and coach for PPS regional Cultural Advisors, particularly in the redirection of their role toward strategic development of effective services to Maori;
  • Acting as an advocate and promoter of innovative approaches to reducing reoffending by Maori;
  • Providing advice and support to all PPS National Office Managers, and the Monthly Management where appropriate.

REGIONAL STRUCTURE

Northern Region
Auckland Prison
Mt Eden Prison (includes Mt Eden Women’s Prison)
Northland Region Corrections Facility (to be opened 2005)

Waikato Central Region
Waikeria Prison
Tongariro/Rangipo Prison
Ohura Prison

Midland Region
New Plymouth Prison
Wanganui Prison
Manawatu Prison
Hawkes Bay Prison

Wellington Region
Rimutaka Prison
Arohata Women’s Prison
Wellington Prison

South Island Region
Christchurch Prison
Christchurch Women’s Prison
Rolleston Prison
Dunedin Prison
Invercargill Prison

Records held by the Public Prisons Service

The Public Prisons Service holds records on inmates serving custodial sentences. These include two copies of an inmate’s personnel record (one held with the Corporate Management group, the other at the prison where the inmate is held). An inmate’s health record is also held and available only to health staff.

The Public Prisons Service also holds a number of publications and manuals. These include the Policy Procedures Manual; the Sentence Management Procedures Manual; the publication Marking Time; and the publication First Days.

The Service also holds reports on projects initiated and/or implemented by the Service, as well as policy documentation on input it has made into policy development.

PROBATION AND OFFENDER SERVICES

Probation and Offender Services comprises the service delivery arms of the Department, responsible for the Community Probation Service, Psychological Service and Intervention Services. The latter is a new service that will be established from July 2003, to be operational from July 2004.

COMMUNITY PROBATION SERVICE

The Community Probation Service (CPS) undertakes non-custodial sentences and orders. These include supervision, community work, parole orders, home detention, and release from prison on conditions.

The Service manages approximately 38,000 community-based sentences and orders per annum, and provides information and reports to judges to assist them in making sentencing and release decisions.

As part of managing these sentences, CPS provides responsivity and rehabilitative programs to help address the needs that contribute to offending and aim to bring about positive change in an offender’s life.

The Service works closely with District Court judges, the Police, victims’ agencies, providers of community-based programmes, agencies for the community work sentence, and iwi.

The Community Probation Service is headed by the General Manager, Probation and Offender Services and has three regional offices (Northern, Central, and Southern), 12 area offices and 143 service sites, including service centres, reporting centres and community work centres.

Records held by the Community Probation Service

The Community Probation Service holds information pertaining to the management of offenders on community-based sentences.

This information includes sentencing reports for the judiciary, offenders’ sentence plans and other personal documentation, case notes from interviews and information from other people or agencies involved with the offender’s sentence.

The Service also writes and holds information supplied to the New Zealand Parole Board. This information forms part of the offender’s personal file.

The Community Probation Service also holds a number of manuals and publications relating to the work undertaken by the Service. This includes sentencing information about various community-based sentences and information about the specific programmes run or administered by the Community Probation Service.

PSYCHOLOGICAL SERVICE

The Psychological Service provides specialist clinical assessment and treatment services to offenders. The Service also develops and delivers rehabilitative programmes for three special treatment units: two for male sex offenders who have offended against children, and one for violent offenders.

In addition, the Service undertakes psychological research that helps to improve risk assessment, targeting and treatment effectiveness for both the Psychological Service and the Department.

Psychological Service develops specialist assessment tools that are used throughout the organisation in sentence management and by the New Zealand Parole Board.

The Psychological Service is headed by a Director, and has two regional offices, eight local offices and three special treatment units.

Records held by Psychological Service

The Psychological Service holds reports written by its members about offenders. These reports are written to give advice to Public Prisons Service, Community Probation Service, the New Zealand Parole Board, and Courts. These reports form part of the offender’s personal file, and are available only to the individual concerned, and officers of the Department who have a professional interest in the information.

The Service holds all the documentation surrounding the Criminogenic Needs Inventory (CNI), including Offending-period Criminogenic Needs (OCN) and Predisposing-period Criminogenic Needs (PCN) assessment and resource booklets. The Service also holds copies of the suite of 100-hour criminogenic programme manuals. This includes manuals for programmes such as: Making Ours Drivers Safe (MODS), violence prevention, alcohol and drug, and mixed programmes (M-PRO).

Psychological Service also holds reports when psychological information is important to decisions being made about the Department’s programmes, policies and procedures. Reports are also held that are written by the Service to assist the Department to achieve its goals and to improve efficiency and effectiveness of its own work.

VI. Records 

Please see descriptions of the records kept in each group or service.

VII. Documents Relating to Decision-Making Processes

The Department produces a wide range of manuals relating to departmental policy and procedure. These include the Formatting Standards Manual, Writing Standards Manual, Human Resources Manual, Graphic Identity Manual and operating manuals for separate Services, as described above.

VIII. Future Changes 

The Corrections Bill is before the House of Representatives at present. If enacted into law, the Corrections Bill will repeal the Penal Institutions Act 1954 and certain aspects of the Criminal Justice Act dealing with the powers and functions of Probation Officers.

The Corrections Bill provides a modern legal framework for the administration of sentences and orders, and supports the Department of Corrections in implementing effective correctional practice.

IX. Contact 

HEAD OFFICE AND DEPARTMENT 
Department of Corrections 
Private Box 1206 
Wellington 

Website: www.corrections.govt.nz

Please address all Department Official Information Act inquiries to head office, unless dealing with a specific staff member in another office.

PUBLIC PRISONS SERVICE

NORTHERN REGION 

Regional Office:
Auckland Prison 
Private Bag 50124 
Albany 
AUCKLAND
Tel: (09) 413 9911
Fax: (09) 413 5727

Auckland Prison
Private Bag 50 124 
Albany
AUCKLAND
Tel: (09) 413 7700 
Fax: (09) 413 9919

Mt Eden Prison (including Mt Eden Women’s Prison)
Private Bag 92 616 
Symonds Street 
AUCKLAND
Tel: (09) 377 8569
     (09) 234 7944 (Mt Eden Women’s Prison) 
Fax: (09) 303 3119
      (09) 623 7903 (Mt Eden Women’s Prison)

Northland Region Corrections Facility
P O Box 737
Kaikohe
Tel: (09) 405 3268

WAIKATO/BAY OF PLENTY AND CENTRAL NORTH ISLAND REGION

Regional Office: 
Waikeria Prison 
Private Bag 2400
TE AWAMUTU 

Waikeria Prison 
Private Bag 2400 
TE AWAMUTU 
Tel: (07) 871 1704 
Fax: (07) 871 1743

Tongariro/Rangipo Prison 
Private Bag 500 
TURANGI
Tel: (07) 386 1220 
Fax: (07) 386 1221

Ohura Prison
Private Bag 101 
OHURA
Tel: (07) 893 8805
Fax: (07) 893 8831

NORTH ISLAND WEST COAST/HAWKE’S BAY REGION

Regional Office:
Wanganui Prison
Private Bag 3000 
WANGANUI

Hawke’s Bay Prison
Private Bag 1600 
NAPIER
Tel: (06) 870 9700 
Fax: (06) 970 9720

New Plymouth Prison
Private Bag 2038 
NEW PLYMOUTH
Tel: (06) 759 7160 
Fax: (06) 758 5069 

Wanganui Prison
Private Bag 3000 
WANGANUI
Tel: (06) 759 5798 
Fax: (06) 348 0951

Manawatu Prison
Private Bag 11 023 
PALMERSTON NORTH
Tel: (06) 325 8904 
Fax: (06) 325 8503

WELLINGTON REGION 

Regional Office:
Rimutaka Prison 
Private Bag 47901 
Trentham 
UPPER HUTT

Rimutaka Prison
Private Bag 47 901 
Trentham
UPPER HUTT
Tel: (04) 528 1300 
Fax: (04) 528 7484 

Wellington Prison
PO Box 14 067 
Kilbirnie
WELLINGTON
Tel: (04) 388 2137 
Fax: (04) 388 4653

Arohata Women’s Prison
Private Bag 51 901 
Tawa
WELLINGTON
Tel: (04) 232 8189 
Fax: (04) 232 8669

SOUTH ISLAND REGION 

Regional Office: 
Christchurch Prison 
Private Bag 4726
CHRISTCHURCH

Christchurch Prison
Private Bag 4726 
CHRISTCHURCH
Tel: (03) 349 6199 
Fax: (03) 349 5989

Christchurch Women’s Prison
Private Bag 4702 
CHRISTCHURCH
Tel: (03) 349 6049
Fax: (03) 349 5727

Rolleston Prison
PO Box 45
Rolleston 
CHRISTCHURCH
Tel: (03) 349 0900
Fax: (03) 347 9215

Dunedin Prison
PO Box 584
DUNEDIN
Tel: (03) 474 0600 
Fax: (03) 477 1672

Invercargill Prison
PO Box 827 
INVERCARGILL
Tel: (03) 218 2109
Fax: (03) 214 9150 

COMMUNITY PROBATION SERVICE  

Northern Region
Northern Regional Office
Level 4
26 Hobson Street
Hobson Towers West
Auckland Central
Tel: (09) 375 6308

Tai-tokerau Area Office
The Oaks
123 Bank Street
WHANGAREI
Tel: (09) 430 2413

Waitemata Area Office
Cnr Anzac and Clyde Road
Browns Bay
AUCKLAND
Tel: (09) 476 2680

Auckland Area Office
Hobson Towers West
26 Hobson Street
Auckland
Tel: (09) 375 6300

Manukau Area Office
39A Barrowcliffe Place
PO Box 76-696
MANUKAU
Tel: (09) 262 8100

Central Region

Central Regional Office

Level 2
Monckton Trust Building
73 Rostrevor Street
HAMILTON
Tel: (07) 839 7560

Hamilton Area Office
Level 2
Tower Insurance Building
71 London Street
HAMILTON
Tel: (07) 834 7190

Waiariki Area Office
Unit 1
59a Ranolf Street
ROTORUA
Tel: (07) 348 2640

Whanganui/Taranaki/Tararua Area Office
Level 3
Grand Building
Cnr The Square and Church Street
PALMERSTON NORTH
Tel: (06) 350 0280

Hawkes Bay-Gisborne Area
26-28 Bower Street
NAPIER
Tel: (06) 834 2210

Southern Region

Southern Regional Office
Langwood House
Level 8
90 Armagh Street
CHRISTCHURCH
Tel: (03) 353 0233

Wellington Area Office
Survey House
21-29 Broderick Road
Johnsonville
WELLINGTON
Tel: (04) 477 5190

Nelson/Marlborough/West Coast Area Office
Renown Building
Cnr Seymour and Fourth Lane
BLENHEIM
(03) 577 8316

Christchurch Area Office
Langwood House
Level 8
90 Armagh Street
CHRISTCHURCH
(03) 353 0230

Dunedin/Invercargill Area
100 Lower Stuart Street
DUNEDIN
(03) 474 8250

PSYCHOLOGICAL SERVICE OFFICES 

AUCKLAND
Ground Floor
Building 2
Rosedale Office Park
331 Rosedale Road
P O Box 302 457
North Harbour
AUCKLAND 
Tel: (09) 414 9220
Fax: (09) 440 9221

CHRISTCHURCH 
2nd Floor 
48 Peterborough Street 
PO Box 25146 
CHRISTCHURCH 
Tel: (03) 353 8400
Fax: (03) 353 8401

DUNEDIN 
100 Lower Stuart Street
PO Box 5440 
DUNEDIN
Tel: (03) 474 8204
Fax: (03) 474 8201

HAMILTON 
Ground Floor
489 Anglesea Street
Cnr Anglesea and Rostrevor Streets
PO Box 19003 
HAMILTON 
Tel: (07) 839 3305
Fax: (07) 838 3375

HASTINGS 
Level 2
Heretaunga House 
Cnr Warren and Lyndon Streets 
PO Box 337 
HASTINGS
Tel: (06) 870 9800
Fax: (06) 870 9801

KIA MARAMA 
Special Treatment Unit 
Rolleston Prison 
Private Bag 45 
ROLLESTON
Tel: (03) 347 7860
Fax: (03) 347 7861

PALMERSTON NORTH 
302 Church Street 
PO Box 2020 
PALMERSTON NORTH 
Tel: (06) 356 1118
Fax: (06) 351 3101

ROTORUA
1189 Amohia St 
PO Box 829
ROTORUA 
Tel: (07) 350 2700
Fax: (07) 350 2704

TE PIRITI 
Special Treatment Unit 
Private Bag 300-133 
ALBANY
Tel: (09) 413 7800
Fax: (09) 413 9135 

VIOLENCE PREVENTION UNIT 
Rimutaka Prison 
Freyberg Road 
P O Box 40 975 
UPPER HUTT 
Tel: (04) 527 3400
Fax: (04) 527 6870

WELLINGTON
Level 8, Greenock House 
The Terrace 
PO Box 5543 
WELLINGTON
Tel: (04) 494 9550
Fax: (04) 494 9551