Summary of recommendations
Recommendations 1 - 3
Transforming the legal aid system
- Evolution of the legal aid system: from private to public management
- Components of an effective legal aid system
- Administrative costs are unsustainable
Recommendations 4 - 10
More efficient machinery for the legal aid system
- The Crown entity model: the best machinery?
Recommendations 11 - 34
Changing the focus of the legal aid system
- A focus on direction-setting
- A focus on customer service
- A focus on initial advice and assistance
Recommendations 35 - 67
People, Quality, and accountability
- Problem clients and repeat clients
- Improving quality in the legal aid system
Recommendations 68 - 86
Procurement of legal aid services
- Publicly provided services
- Flexibility in procurement
- Streamlined eligibility assessment for high-volume, low-cost cases
- Preferred lawyer policy
- Management of high-cost cases
- Administrative arrangements for Waitangi Tribunal claims
