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Delays - criminal conviction history checks

Because of high demand for criminal conviction history check services, you may not get the information you asked for within the 20 working days we aim for.

We're working hard to get your application processed as soon as possible. We're sorry for the inconvenience.

 

How to get a copy of your criminal conviction history

We can’t give you your criminal record (‘criminal conviction history’) information over the phone as we need your signed agreement before we can access your information.

You must complete the Request your own criminal conviction history form (PDF, 255KB) and send it to us.

How to complete this form

Read all the instructions in the guide sections of the form.

Fill in and check your form carefully before you send it to us to avoid delays when your application is processed.

You can either complete the form electronically (typing in the information) but you will still need to print and sign it or you can complete the form by hand after printing it out.

1. Completing your form electronically

  • you can fill in the form electronically (typing in the information)
  • after completing the form electronically, you will need to print it and sign it
  • we cannot accept forms with electronic signatures
  • you can scan (using any of these file formats pdf, jpg, tif, docx or png) and send the form to us by post or by emailing criminalrecord@justice.govt.nz.
  • if you email your request, only include your name (first name and surname) in the email subject line.

2. Completing your form in writing

  • print the request form
  • complete the form using a black or blue ballpoint pen
  • you can scan (using any of these file formats pdf, jpg, tif, docx or png) and send the form to us by post or by emailing criminalrecord@justice.govt.nz.
  • if you email your request, only include your name (first name and surname) in the email subject line.

Helpful tips to avoid processing delays

Please note: It takes 20 working days to process a request. This does not include the time it takes for the application to arrive to us or the time it takes to return our response to you in the post.

Write clearly

We can’t process your request if we can’t read the handwriting on your application form.

Attach a readable copy of your identification (ID)

This can be any one of the following:

If you do not have any of these forms of identification, you will need to ask someone who can confirm your identity to complete Step 5 on the form.

We do not accept any of the following forms of ID:

Sign the form

Make sure you have signed the request form (signature box with the red X).

Make sure your information is correct

Does the name and signature on your request form match exactly what’s shown on your identification?

  • check your spelling
  • write your name(s) exactly as they appear on your identification (ID).

We match the information on the request form against the identification provided so make sure all the information is right.

How long does it take to get a criminal conviction record?

We will process your request within 20 working days from the date we receive your completed application. Please do not phone us about your application until it has been 20 working days.

Please note that the processing time does not include the time it will take to return the response to your application to you in the post.

How much does it cost?

The criminal conviction history service is free when you are requesting your own information.

We cannot process an application that is more than six months old

Completed and signed applications dated six months or older will not be accepted for processing. You will need to complete a new request form.

If the date on the application is altered from the original we will return the form.

Sending your form to us

Send us your completed form and copy of identification. You can either:

Scan and email them to:

Post them to:

  • Criminal Records Unit
    Ministry of Justice
    SX10161 (What is this?)
    Wellington

How do I get my criminal conviction history authenticated or Apostille certified for use overseas?

Some countries may ask for New Zealand issued documents like a criminal conviction history report to be authenticated before it can be used overseas.

If you need your criminal conviction history report to be authenticated or an Apostille Certificate you can send the original of the criminal conviction history report you get from us to the Department of Internal Affairs.

For more information about getting your criminal conviction history report document authenticated or Apostille certified, see the Department of Internal Affairs Apostille service.