Information for legal aid providers
This section has information and resources to assist you to provide legal aid services, including
Providing legal aid services
Legal aid quality framework: an overview
The legal aid quality framework ensures that all legal aid lawyers meet required standards of experience and competence, and have the systems in place to meet their clients’ needs.
Approval to provide legal aid services
Lawyers can only provide legal aid services if they have approval from the Ministry and a valid contract. To get approval, they need to apply to the Ministry showing they have the relevant skills, experience and systems to effectively serve their clients.
Contracts to provide legal aid services
Approved legal aid lawyers can only provide legal aid services if they have a contract with the Ministry. The contract sets out the standards of service and conduct required of legal aid lawyers, as well as other matters such as payments.
Legal aid practice standards
All legal aid lawyers must comply with practice standards. These set out the minimum standards of service and conduct required of legal aid lawyers.
Audits, complaints and performance review
Clients and others can make complaints about legal aid lawyers. The Ministry may also carry out audits or quality checks on lawyers to ensure that their services reach the required standards of quality and value.
The Ministry has a set of checks and balances in place to ensure that legal aid providers comply with the required service standards.
Clients and others can make complaints about legal aid providers. The Ministry may also carry out audits or quality checks on providers to ensure that their services reach the required standards of quality and value.
You can find detailed information about audits, complaints, and reviews of performance in the legal aid quality assurance manual.
Applying for a review of the Secretary’s decisions
Where a provider’s approvals are cancelled or sanctions imposed, the provider can apply for a review to the Review Authority.