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Responses to a Claim


All respondents to a cause of action must file a response or an "answer" to the complaint made by the claimant. Respondents must file their formal, written responses to the Tribunal and the claimant within 25 working days of receiving notice about the claim.

When filing a response to the claim, the respondent must address every cause of leaking identified in the claim and/or:

  • Deny the claim;
  • Argue that the claimant does not have sufficient information to support their claim - for example, the claimant cannot satisfy all the elements of the cause of action they are raising;
  • Make a counter-claim. This is where the respondent state their own cause of action against the claimant according to the causes of action listed;
  • Admit the claim.

A respondent's answer to the claim may contain affirmative defences as well. It is important for respondents to raise these defences at the first possible opportunity. Therefore in the same way that a claimant prepares their claim as if it will be the last chance they have to say anything about it, respondents must also prepare their claim with that same mindset. This is to ensure that the process of having the claim resolved is carried out in a speedy and efficient manner, as required by the 2006 Act.

The most common defences opposing a claim are:

bulletMitigation of Loss

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bulletContributory Negligence

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bulletBetterment and Depreciation

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bulletLimitation Periods

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If a respondent is successful in arguing all the elements of those defences, the Tribunal can either remove that respondent from the proceedings or deliver a judgment stating that the respondent was not responsible for the damage.

The Tribunal has highlighted some key points about what is required for each of those defences and arguments. However it must be noted that such guidance should only be used as a starting point and not the basis upon which to build the entire response.

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