What does the COVID-19 Protection Framework (traffic light system) mean if I need to attend a justice service or programme?

All Ministry of Justice services and programmes are available at all COVID-19 traffic light settings.

These include:

  • Family violence programmes (non-violence programmes, safety programmes, strengthening safety service)
  • Whānau protect
  • Public Trust
  • Victim Support
  • Restorative justice
  • Family disputes resolution
  • Parenting through separation
  • Community law centres

If a service provider also delivers other types of health, housing, educational, childcare or disability services, additional requirements or restrictions may apply.

Detailed guidance on social services and other justice services under the COVID-19 Protection Framework can be found in the COVID-19 Public Health Response (Protection Framework) Order 2021(external link).

What will service delivery look like under the traffic light system?

At all traffic light settings (red, orange and green), service providers must operate safely, which means:

  • complying with the traffic light setting requirements for the area(s) where they are operating
  • meeting public health requirements for their workplace (for example, having contact tracing systems and maintaining one metre physical distancing)
  • fulfilling all other health and safety obligations.

Contact your local service provider to find out about their agency's procedures under the traffic light system.

More information

Information for service participants

If you wish to access these services or have questions about the availability of services, please contact your local service provider using the links below:

Family violence
Public register of family violence safety and non-violence programme providers

Victim Support
Victim support website(external link)
0800 842 846 (24hr service) for all victims of serious crime.

Restorative justice
List of restorative justice providers

Parenting through separation and family dispute resolution
Find a service to help with disputes

Information for service providers

If you are a provider of these services and have any further questions, please contact your Ministry of Justice contract manager. For more information on providing welfare and social services across COVID-19 traffic light settings please visit the Ministry of Social Development website(external link).

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