Frequently asked questions

On this page, you’ll find answers to questions people ask most often about the new online service for criminal conviction history checks.

Request your own criminal record (individual requests)

I want to request my own criminal conviction history check. What’s changed with the online service?

You’ll now be able to apply online for a criminal conviction history check. If for some reason you’re unable to apply online, you can still fill out a paper form. This service will remain free of charge for both options.

I want to request my own criminal conviction history check but can’t do it online. Where can I get a paper form?

Once the new service goes live, you’ll find a copy of the paper form on our website.

You can also get a paper copy of the form from your local District Court.

How will I receive the results of my criminal conviction history check?

If you apply online, you’ll receive your results by email. Email results are treated as a formal document in the same way as if you received them in the post.

If you apply using a paper form, you can choose whether you receive your results by email or in the post (note - you can only choose one option).

I’ve requested my own criminal conviction history check. Can I pass the results on to a third party, for example, an employer?

Once you receive your criminal conviction history check results, you can share them with anyone you want. If you chose to receive your results by email, they’re treated as a formal document in the same way as if you received them in the post.

How long is a criminal conviction history check valid for?

There’s no set timeframe. Different organisations and employers have different requirements about how current they want your criminal conviction history check to be. There’s no expiry date on the results you receive – only the date it was requested.

I’ve requested my own criminal conviction check. Can the Ministry of Justice send it directly to a third party, for example, an employer?

No. We’ll send the results directly to you, and you can then pass it on to anyone else you choose to.

How long will it take to receive my criminal conviction history check results?

We aim to respond to all requests within three working days from the date you made your request.

The online form still requires a signature. Can I use an electronic signature?

Yes, you can, provided your electronic signature matches the signature on the identification document you provided with your application. We’re unable to accept typed signatures.

Can I request a criminal conviction history check if I don’t have an email address?

Yes. You can apply using a paper form. Just tick the option on the form that you’d like to receive the results by post.

You’ll need to have a valid postal address to receive the results of your check.

Can I submit a criminal conviction history check on behalf of someone else (for example, an elderly relative or someone who can’t do it themselves)?

You can help someone to complete the form. However, they’ll need to sign the form to acknowledge they consent to the request being made.

Can I be sent a hard copy of the results in a Ministry of Justice envelope?

You can only receive a hard copy of the results if you apply using a paper form. The results you receive by email are the same as the results you’ll receive in the post.

I don’t think the result of my criminal conviction history check is correct, what can I do?

If you think the result of your check is incorrect contact us at cchonline@justice.govt.nz and we will look into your results.

If I made an error in my initial criminal conviction history check request, can I alter my request?

No, we are unable to amend the information on the request once it has been submitted. If you made an error, you will need to submit a new request.

How can I track the progress of my criminal conviction history check request? Do I get a reference number?

We don’t have a tracking service for individual requests or for paper form applications. If you apply online and tick the box to receive a confirmation email once you’ve completed your request, you’ll receive a reference number.

Can I submit a criminal conviction history check request at the District Court?

Yes, you can hand in a completed paper copy of the application form at your local District Court. They’ll send the form on to the criminal conviction history check team.

Do I need a postal address to submit a criminal conviction history check request online?

No, but you’ll need to provide your residential address.

Is there a limit to the number of criminal conviction history checks I can request for myself?

No, you can submit as many requests as you need.

I need the results urgently – can my criminal conviction history check request be fast-tracked?

Unfortunately, we can’t fast-track requests. We aim to respond to all requests within three working days.

Will the criminal conviction history report look the same is it currently does?

Yes.

Back to top

Request someone else’s criminal record (current priority service registered customers)

I’m currently registered with the Criminal Conviction History check team as a priority customer – what does this change mean for me?
  • You’ll need to submit all requests using the online process once the service goes live (scheduled for 3 May 2021).
  • There will be one flat fee for all requests. You’ll have the option of paying for these by credit card, or you can continue to receive invoices.
  • You can login to your own dashboard to manage your requests.
  • On your dashboard, you’ll be able see all requests you’ve submitted in the last 90 days.
How long will it take to receive the criminal conviction history check results?

We aim to respond to all requests within three working days.

Is there a crossover period for the priority service?

No, once the new service goes live (scheduled for 3 May 2021) all applications will need to come through the new webservice. The current priority service will no longer be available after this date.

From 19 April–3 May 2021 (or such other dates notified by the Ministry), the application process will be the same as it currently is. However, all applications will have a flat fee of $11.00 and we aim to respond to all requests within three working days.

What criteria do we have to meet to become a registered third party with the new online service?

You just need to ensure that you meet the requirements of the new contract, including privacy, confidentiality and security requirements.

You can view a copy of the new Contract for Online Delivery of Criminal Conviction Histories at:

Contract for Online Delivery of Criminal Conviction Histories [PDF, 652 KB]

Can we register as a third party for the new online service at any time?

Yes, you can register any time from now.

I’m a current priority service customer but am unable to meet the new contract requirements. What does this mean for me?

If you can’t meet the new contract requirements, you won’t be eligible to become a registered third party.

You can ask individuals to request their own criminal conviction history check and then forward the results to you.

Why do third parties have to pay a fee?

There is no statutory requirement, mandate or policy requiring the Ministry to provide this service to third parties. We do so in the public interest.

Third parties using the service are primarily doing so as part of an employment recruitment process. We consider it’s reasonable to expect them to contribute to the cost of providing the service. Fees have been set to recover the actual and reasonable costs related to the service.

How do we register for the new online service?

If we haven’t already contacted you and you’d like to register for the new online service, please get in touch with us so we can send you all the information you need to register.

Registering for the service requires you to:

  • sign a contract with the Ministry
  • demonstrate that you can keep applicant information secure and confidential, and
  • provide us with contact details for one or more staff who will act as your customer administrators and manage your service users.

Once we’ve received your signed contract, we’ll set up your administrator/s and provide them with user guides. They can then set up and train your organisation’s other users.

The new system will be relatively easy to use; however, support will be available should you need help.

To begin the registration process, email cchonline@justice.govt.nz.

Can I get my criminal conviction history results validated?

The results you’ll receive from us will be in the form of an original PDF format document. There’s no requirement to get it validated.

Will I still receive the same PDF criminal conviction history check results document I currently receive?

Yes, there will be no change to the look of the results document.

Can I have a translated copy of the criminal conviction history check results?

All results are provided in the English language. If you need them translated into another language, you’ll need to arrange this.

Is there a limit on the number of criminal conviction history checks we can submit a day/week/month?

No, but we would ask you to let us know in advance if you’re intending to consistently submit more than 300-400 requests per day.

The business I’m registering as a third-party user has multiple locations (for example, Auckland, Wellington and Christchurch). Does each location need to independently register?

No. You only need to register once for multiple locations of your business.

Can more than one person be logged in to the online service at the same time?

Yes.

How long will the history of my criminal conviction history check requests be visible?

Your dashboard will default to the last 30 days; however, you can change this (up to a maximum of the last 90 days).

Can we choose whether we pay by credit card or receive invoices?

Yes, you can choose one of these two payment options. Note however, that we do reserve the right to change the payment method if needed – we’ll let you know if this happens.

When will I be charged?

If you choose to pay by credit card, it will be a ‘pay as you go system’ – you’ll pay for the number of requests you submit at the time of submission.

If you choose to be invoiced, you’ll receive an invoice from us at the beginning of each month for requests we processed the previous month.

Can I get the results of my criminal conviction history checks faster if we pay more?

No. With the new service, there will be one flat fee for all requests. We aim to respond to all requests within three working days.

Is there still an email channel for us to contact you?

Yes. From 3 May 2021, we’ll be introducing a new email address for you to get in touch with us (please note, this will be for queries only, not criminal history check requests). The address details will be provided closer to that date.

Back to top

Request someone else’s criminal record (current non-registered third-party customers)

I’m not currently a priority service customer; I submit third-party paper applications. What does this change mean for me?

You’ll have two options:

  1. Become a registered third party – see above ‘Request someone else’s criminal record (current priority service registered customers)’
  2. Ask individuals to request their own criminal conviction history check and then forward the results to you.
I’m unable to meet the new contract requirements, what does this mean for me?

Unfortunately, if you can’t meet the new contract requirements, you won’t be eligible to become a registered third party.

You can ask individuals to request their own criminal conviction history check and forward the results to you.

Why do third parties have to pay a fee while individuals don’t?

There is no statutory requirement, mandate or policy requiring the Ministry to provide this service to third parties. We do so in the public interest.

Third parties using the service are primarily doing so as part of an employment recruitment process. We consider it’s reasonable to expect them to contribute to the cost of providing the service. Fees have been set to recover the actual and reasonable costs related to the service

Will you still process third-party paper applications after the online service goes live on 3 May 2021?

No. Once the new online service goes live (scheduled for 3 May 2021), we’ll only be processing third-party applications through the new online service. Any applications received on a paper form will be returned. The P.O Box will be closed from 30 April 2021.

How do we register for the new online service?

If we haven’t already contacted you and you’d like to register for the new online service, please get in touch with us so we can send you all the information you need to register.

Registering for the service requires you to:

  • sign a contract with the Ministry
  • demonstrate that you can keep applicant information secure and confidential
  • provide us with contact details for one or more staff who will act as your customer administrators and manage your service users.

Once we’ve received your signed contract, we’ll set up your administrator/s and provide them with user guides. They can then set up and train your organisation’s other users.

The new system will be relatively easy to use; however, support will be available should you need help.

To begin the registration process, email cchonline@justice.govt.nz.

How long is a criminal conviction history check valid for?

There’s no set timeframe. Different organisations and employers have different requirements about how current they want your criminal conviction history check to be. There’s no expiry date on the results you receive – only the date it was requested.

Is there a limit to the number of criminal conviction history checks we can upload?

No, but we do ask you to let us know in advance if you’re intending to consistently submit more than 300-400 each day.

Can we still use paper forms?

No. If you register as a third party, you must submit all requests through the online service. Paper forms will only be available as an option for individuals requesting their own information.

Do we have to pay to register?

Registering for the service is free. You’ll only be charged for the criminal conviction history check applications you submit.

Can I ask an individual to send me the results of a criminal conviction history check they’ve requested themselves?

Yes, an individual can request their own check and once they receive the results, they can forward it to a third party. We aim to respond to all requests within three working days.

How long does registration last?

You’ll remain registered until one of the parties (you or the Ministry) terminates the contract.

What happens to my registration if the company changes hands?

You’ll need to register under the new company.

Back to top