LCRO 91/2019 CL v BK and AM (31 August 2021) [pdf, 328 KB]
...she did not understand from Mr BK that the outdoor structures were not recorded on the flats plan, and what that meant. [110] The purposes of the Act include maintaining public confidence in the provision of legal services, and protecting the consumers of legal services. To that end, “unsatisfactory conduct” by a lawyer includes, in s 12(a) of the Act, “conduct that falls short of the standard of competence and diligence that a member of the public is entitled to expect of...