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Immigration Advisers Complaints and Disciplinary Tribunal

The Immigration Advisers Complaints and Disciplinary Tribunal deals with appeals against decisions made by the Immigration Advisers Authority (IAA).

The Immigration Advisers Complaints and Disciplinary Tribunal deals with complaints against licensed immigration advisers. These complaints are referred to the Tribunal by the Immigration Advisers Authority (the Authority). All complaints should be sent to the Authority in the first instance.

The Tribunal also deals with appeals against decisions made by the Authority. These may relate to:

    • A decision of the Registrar of Immigration Advisers to cancel the licence of an immigration adviser
    • A determination of the Registrar to reject a complaint against a licensed immigration adviser

After hearing a complaint, the Tribunal may:

    • Dismiss the complaint
    • Uphold the complaint but take no further action
    • Uphold the complaint and impose one or more sanctions

The sanctions that the Tribunal may impose are:

    • Caution or censure
    • A requirement the adviser undertakes training
    • Suspension of licence
    • Cancellation of licence
    • An order preventing a person from reapplying for a licence for up to two years, or until certain conditions are met
    • Payment of up to $10,000
    • Payment of costs
    • Repayment of fees or expenses to the complainant or other person
    • Compensation to the complainant or other person