We use automated calls and text messages to remind people they owe fines. We do not include links in our texts. Find out how to check calls and texts are genuine
Automated calls and text message reminders about fines – watch for scams
Automated calls and text message reminders about fines – watch for scams
We sometimes make automated calls and send text message reminders to people who owe fines, with information about how to pay. Find out how to tell if a call or text is genuine.
Automated call reminders
Text message reminders
Our automated calls will always:
always show our caller ID: 0800 434 637
give you an option to speak to one of our staff
leave a voicemail if you’re unable to answer the call, asking you to call us on 0800 434 637.
Our text messages will always:
include your first name
include our 0800 4 FINES (0800 434 637) phone number
include a 10-digit reference number (called a PPN).
Our automated calls will never:
include information about you
ask for your personal or banking information
automatically transfer you to speak to a person unless you request it.
Our text messages will never:
include any links
include a URL to copy and paste into your browser
ask you to share your internet banking password or PIN
ask you to pay using itunes cards or cryptocurrency
ask you to install software to "help you" make a payment.
If you have received an automated call or text message without the information we always include (listed above), it is not from the Ministry of Justice.
If you are unsure about an automated call or text message you have received or would like to check whether you have an overdue fine, please call 0800 4 FINES (0800 434 637), Monday to Friday, 8:00am–7:00pm. We will be happy to help you.