Legal Complaints Review Officer

The Legal Complaints Review Officer provides independent oversight and review of decisions made by Standards Committees.

The Legal Complaints Review Officer (LCRO) provides independent oversight and review of the decisions made by the standards committees of the New Zealand Law Society and the New Zealand Society of Conveyancers.

The standards committees are a complaints service set up for clients of legal and conveyancing practitioners. The first step in the complaints process is for the client to lay a complaint through a standards committee.

Standards committees are made up of lawyers from the New Zealand Law Society or conveyancers from the New Zealand Society of Conveyancers. At least one member of each committee must be a lay person.

The LCRO’s reviews are as informal and straight forward as possible, while giving proper consideration to the process of the review itself and the law.