Search Results

1. NT v J Ltd [2023] NZDT 489 (26 September 2023) [pdf, 183 KB]

   ...be determined are: a. Did the company carry out the services with reasonable care and skill? b. If not, what sum, if any, must the company pay? Did the company carry out the services with reasonable care and skill? 4. Section 28 of the Consumer Guarantees Act 1993 (CGA) provides that where services are supplied to a consumer, there is a guarantee that the service will be carried out with reasonable care and skill. 5. There was no dispute that the bus departed [Town 2] with...

2. DA v YB [2023] NZDT 685 (20 December 2023) [pdf, 166 KB]

   ...negative feedback on [online platform]. 3. At that point, the respondent said they would only assist with the problem once the negative feedback was removed. In taking this stance, the respondent failed to comply with their obligations under the Consumer Guarantees Act 1993 (CGA) to remedy a failure when given the opportunity to do so. 4. As the respondent did not remedy the failure within a reasonable time, the applicant is entitled to reject the goods and obtain a refund as per t...

3. ACX and ACY v ZXC Ltd [2013] NZDT 208 (11 July 2013) [pdf, 76 KB]

   ...we have not heard directly from him about his movements between 12 am and 1.30 am. ACX’s taxi receipt confirms an end time of 1.30 am. Was ZXC Ltd’s service carried out with reasonable care and skill? [4] Under the provisions of the Consumer Guarantees Act 1993, I find that ZXC Ltd’s service was not carried out with reasonable care and skill. The service charge of $65 was for 13 days of secure parking as well as shuttle transfers, the shuttle transfers being an inheren...

4. ET v T Ltd [2023] NZDT 109 (1 March 2023) [pdf, 204 KB]

   ...the screen failure was a consequence of a fault / defect with the phone itself, and not due to any careless handling by ET. 16. ET’s claim seeks a refund of the purchase price, and compensation for inconvenience. 17. The relevant law is the Consumer Guarantees Act 1993 (CGA). 18. Section 6 CGA states that where goods are supplied to a consumer, there is a guarantee that the goods must be of acceptable quality. 19. Section 7 CGA defines acceptable quality as follows: Goo...

5. NT v D Ltd [2023] NZDT 299 (24 May 2023) [pdf, 186 KB]

   ...who is the director and sole owner of D Ltd. GT says he has over 20 years’ experience in the dry-cleaning business. He says he cleaned the jacket himself. Did D Ltd provide the cleaning service with reasonable care and skill? 5. Under the Consumer Guarantees Act 1993 (CGA) where services are supplied to a consumer (NT is a consumer for the purposes of the CGA) there is a guarantee that the service will be carried out with reasonable care and skill. 6. GT says he uses a Union d...

6. ZC v NU Ltd [2018] NZDT 1481 (2 August 2018) [pdf, 195 KB]

   ...the service provided with reasonable care and skill, and fit for the purpose? b) What sum, if any, must NU pay to ZC? Was the service provided with reasonable care and skill, and fit for the purpose? 4. The relevant law is contract law and the Consumer Guarantees Act 1993 (CGA). Section 28 of the CGA provides that where services are supplied to a consumer, there is a guarantee that the service will be carried out with reasonable care and skill. Section 29 of the CGA provides that servi...

7. HD v RWW Ltd [2017] NZDT 1032 (15 February 2017) [pdf, 107 KB]

   ...trade’? [5] The level of protection available to a purchaser is different according to whether they buy privately or whether they purchase from either a registered motor vehicle trader or another seller who is ‘in trade’ for the purposes of the Consumer Guarantees Act 1993 (‘CGA’). [6] Ms RR does not sell enough vehicles per year to be required to be registered as a motor vehicle trader, but she does sell several vehicles per year for the purpose of making a profit, theref...

8. NL & UN v ME [2022] NZDT 88 (8 June 2022) [pdf, 180 KB]

   ...for the particular purpose? b. If not, what is the remedy? Did ME exercise reasonable care and skill when he produced the pre-inspection report and was the report reasonably fit for the particular purpose? 4. The law of contract and the Consumer Guarantees Act 1993 apply. Sections 28 and 29 of the CGA provide guarantees to a consumer that the supplier will carry out its service with reasonable care and skill and that the outcome will be fit for purpose. 5. ME’s position is...

9. DI v VR Ltd [2015] NZDT 865 (10 December 2015) [pdf, 126 KB]

   ...collected the boots after the attempt she says they were in an even worse state. [4] DI therefore claims a refund for the re-soling service of $35.00 and consequential losses, being the replacement cost of the velvet boots of $700.00, under the Consumer Guarantees Act (CGA). She also claims the Tribunal filing fee. Issues [5] The issues to determine are: a. Was the damage to the boots caused by AA and if so, have they breached the CGA guarantee of carrying out services with rea...

10. CL & HD v T Ltd & S Ltd [2023] NZDT 72 (14 February 2023) [pdf, 223 KB]

    ...is therefore liable for any workmanship issues caused by its employees and contractors. Was the roofing work that was done by S Ltd carried out with reasonable care and skill? / Was the roofing work fit for purpose? 5. The provisions of the Consumer Guarantees Act 1993 (CGA) apply. Under the CGA where services are supplied to a consumer (CL and HD are consumers for the purposes of the CGA) there is a guarantee that the service will be: a. Carried out with reasonable care and ski...