0800 COURTS closes at 3:00pm 24 December 2025, for urgent matters (relating to family matter or bail conditions), please call 0800 253 425. 0800 4 FINES closes at 7:00pm, 24 December 2025. Our Contact Centres will reopen at 8:00am on Monday 5 January 2026. National Office (Aitken Street, Wellington) reception will be closed from 3:00pm on Friday 19 December, reopening at 8:00am on Monday 5 January 2026. For more information, see Court and Tribunal hours
The justice sector is delivering the Victims Work Programme, with seven initiatives now underway. These include a mix of new and continuing initiatives designed to improve the experience of victims when they engage with the justice system, close service gaps, and identify opportunities to reduce the complexity victims face. The programme will provide decision-makers with advice on how investment and resourcing across the sector can be better aligned to support victims. Initiatives include:
A cross-agency group of leads has been established to guide delivery, and a programme management plan is in place. Alongside the initiatives being delivered through the Victims Work Programme, the Justice Sector Directorate is providing visibility of agency-led activities focused on the victim experience from across the sector; to build a clearer picture of the collective impact the sector is delivering for victims.
The Victims Work Programme will be reviewed regularly to ensure the mix and sequencing of initiatives remain fit for purpose and aligned to strategic objectives, and to support agencies to deliver an improved experience for victims.