Canterbury Earthquakes Insurance Tribunal COVID-19 protocol at 15 February 2021

1. If COVID-19 restrictions are at Alert Level 3 or Level 4 anywhere in New Zealand, in-person hearings will be adjourned. Where possible, teleconferences will be convened to progress hearings. If this is not possible, matters will be rescheduled to a future date.

2. If COVID-19 restrictions are at Alert Level 2 anywhere in New Zealand, in-person hearings will continue or resume, complying with the arrangements set out by the Chief Justice on 12 August 2020 and 28 August 2020. Hearings may also proceed by teleconference.

3. Parties affected by any change in the Tribunal’s usual operating procedures will be advised and provided with information to ensure that they understand how their matter will be handled by the Tribunal.

4. This protocol applies until revoked or modified by the Tribunal.

Chris Sommerville
Chair, Canterbury Earthquakes Insurance Tribunal

Please note:
At COVID-19 Alert Level 1, all Canterbury Earthquake Insurance Tribunal hearings will be held in person as usual. Where appropriate, teleconferences may still be an option for a party to attend a hearing.

The Canterbury Earthquakes Insurance Tribunal (the Tribunal) provides Canterbury homeowners with a fair, speedy, flexible and cost-effective way to resolve their long-standing claims with insurers (including Southern Response) and the Earthquake Commission (EQC).

  • About the Tribunal

    Located in Christchurch, we are a new initiative aimed at helping affected homeowners in Canterbury resolve their insurance claims.

  • Who can apply

    Find out what sort of claims the Tribunal can accept.

  • Apply to the Tribunal

    Find out how to apply.

  • What happens next

    Find out what to expect, from application to decision.

  • FAQs

    Find answers to commonly asked questions.

  • Forms and documents

    Read and download the application form, user guide and related documents.

  • Tribunal decisions

    Search and read the Tribunal decisions with our decision finder.

  • Meet the Chair

    Meet the Chair of the Tribunal.

  • Contact us

    Contact someone at the Tribunal for assistance.