Canterbury Earthquakes Insurance Tribunal COVID-19 protocol at 7 September 2021

1. If COVID-19 restrictions are at Alert Level 3 or Level 4 anywhere in New Zealand, in-person hearings will be adjourned. Where possible, teleconferences will be convened to progress hearings. If this is not possible, matters will be rescheduled to a future date.

2. If COVID-19 restrictions are at Alert Level 2 in Christchurch, in-person hearings, and settlement conferences will continue or resume, complying with the arrangements set out by the Chief Justice on 6 September 2021. Hearings and conferences may also proceed by video or teleconference with the leave of the presiding Tribunal Member.

3. Parties affected by any change in the Tribunal’s usual operating procedures will be advised and provided with information to ensure that they understand how their matter will be handled by the Tribunal.

4. This protocol applies until revoked or modified by the Tribunal.


Please note:
At COVID-19 Alert Level 1, all Canterbury Earthquake Insurance Tribunal hearings will be held in person as usual. Where appropriate, teleconferences may still be an option for a party to attend a hearing.

The Canterbury Earthquakes Insurance Tribunal (the Tribunal) provides Canterbury homeowners with a fair, speedy, flexible and cost-effective way to resolve their long-standing claims with insurers (including Southern Response) and the Earthquake Commission (EQC).

  • About the Tribunal

    Located in Christchurch, we are a new initiative aimed at helping affected homeowners in Canterbury resolve their insurance claims.

  • Who can apply

    Find out what sort of claims the Tribunal can accept.

  • Apply to the Tribunal

    Find out how to apply.

  • What happens next

    Find out what to expect, from application to decision.

  • FAQs

    Find answers to commonly asked questions.

  • Forms and documents

    Read and download the application form, user guide and related documents.

  • Tribunal decisions

    Search and read the Tribunal decisions with our decision finder.

  • Contact us

    Contact someone at the Tribunal for assistance.