CANTERBURY EARTHQUAKE INSURANCE TRIBUNAL

Manner of Hearing all Cases in the Canterbury Earthquake Insurance Tribunal (CEIT) 

  1. This protocol sets out the measures that apply in the CEIT with COVID 19 in the community. It replaces the protocol of 12 August 2022, and takes effect from 13 September 2022. 
  2. As a presumption, important CEIT events including: first case management conferences, facilitations, settlement conferences and hearings are conducted with participants appearing in person.

Access to the Tribunal

  1. There may be limits on the numbers of people who may attend hearings for health and safety reasons. Parties, their counsel/advocates, and immediate whanau/support people will be granted priority over members of the public. Everyone who attends the Tribunal in person must comply with the following health and safety requirements (and any other requirements advised by staff at the Court):
    1. May not enter the court building if they are showing signs of illness; and
  2. For health and safety reasons, entry to hearing rooms will be restricted. Entry will be limited to CEIT Members, Ministry of Justice staff members, parties, witnesses, and other stakeholders.
  3. Accredited news media will have access to hearing rooms in order to report CEIT proceedings, and to ensure continued open and transparent justice. Remote access will continue to be facilitated on request.
    1. May not enter the building if they have tested positive for COVID-19 in the previous 7 days.
  1. At the discretion of the presiding Member participants may be asked to take a Rapid Antigen Test (RAT), if they are attending a hearing or conference lasting more than a half day. RATs may also be required for shorter events at the discretion of the presiding Member.
  2. If a participant receives a positive COVID-19 test result, they must not attend the courthouse (and if present, must promptly leave). Whether and how the hearing may be able to continue will be a matter for the presiding Member to determine on a case-by-case basis.
  3. Masks may continue to be worn inside court buildings and will be supplied to anyone attending who does not have one. Surgical masks or KN95 (or equivalent) masks are strongly encouraged when moving through the Justice Precinct. Surgical masks or KN95 (or equivalent) masks are required to be worn in hearing or meeting rooms used for CEIT events if the presiding member directs.

Chris Boys

Chairperson – Canterbury Earthquake Insurance Tribunal


The Canterbury Earthquakes Insurance Tribunal (the Tribunal) provides Canterbury homeowners with a fair, speedy, flexible and cost-effective way to resolve their long-standing claims with insurers (including Southern Response) and the Earthquake Commission (EQC).

  • About the Tribunal

    Located in Christchurch, we are a new initiative aimed at helping affected homeowners in Canterbury resolve their insurance claims.

  • Who can apply

    Find out what sort of claims the Tribunal can accept.

  • Apply to the Tribunal

    Find out how to apply.

  • What happens next

    Find out what to expect, from application to decision.

  • FAQs

    Find answers to commonly asked questions.

  • Forms and documents

    Read and download the application form, user guide and related documents.

  • Tribunal decisions

    Search and read the Tribunal decisions with our decision finder.

  • Contact us

    Contact someone at the Tribunal for assistance.