Scam texts and emails relating to fines continue to circulate. We do not send payment links in our texts or emails. If you get a message about a fine and are unsure whether it is genuine, please contact our call centre on 0800 4 FINES (0800 434 637) before clicking links or making any payment. Read more about identifying scams.
Students can appeal Ministry of Social Development decisions on student allowances with the Student Allowance Appeal Authority. International students used to complain about their education provider to the International Education Appeal Authority.
The Student Allowance Appeal Authority
The Student Allowance Appeal Authority hears appeals from students about decisions made by Studylink about their student allowance.
The Authority consists of a chairperson who deals with all appeals. The Authority is entirely independent of Ministry of Social Development (which administers Studylink).
Complaints from international students about their provider were made to the International Education Appeal Authority. Complaints are now handled by the Ministry of Education.