Legal Aid Complaints Management Policy [pdf, 633 KB]
...process. Legal references This chapter contains the following references to the Legal Services Act 2011: Section Title 3 Purpose of the Act 68 Functions of the Secretary 79 Performance Review Committee 91 Secretary may audit providers 101 Interim restrictions that may be imposed by the Secretary 102 Sanctions that may be imposed by the Secretary 109 Disclosure of privileged communications under section 92 or 96 Purpose of the Act The purpose of the Act is to promote acc...