Search Results

1. KU v N Ltd [2023] NZDT 778 (11 September 2023) [pdf, 96 KB]

   ...or fail within a reasonable time to remedy the problems? c) What remedies, if any, are available to the consumer? CI0301_CIV_DCDT_Order Page 2 of 3 Was the car of acceptable quality? 5. Section 6 of the Consumer Guarantees Act 1993 (CGA) provides that where goods are supplied to a consumer, there is a guarantee that the goods will be of acceptable quality. Section 7 defines acceptable quality to include being as durable, fit for common purposes, acceptable in appearance, and...

2. UW v GC Ltd [2024] NZDT 245 (17 March 2024) [pdf, 117 KB]

   ...for parts from [overseas], GC Ltd decided to go ahead and order the parts despite UW’s demand to stop work. 12. 4 September 2023, GC Ltd’s lawyer sent a letter to UW regarding his demands and his claims under the Consumer Guarantees Act 1993 (CGA). UW was advised that GC Ltd was ready and willing to repair the engine as per its right to remedy under that Act. UW agreed to the repairs the following day. 13. On 22 September 2023, UW contacted GC Ltd and repeated his demand for...

3. EN & SN v H Ltd [2024] NZDT 832 (5 December 2024) [pdf, 113 KB]

   ...cracking. 9. The photos of the driveway show a finish which is entirely unacceptable – there are cracks and pieces of overlay missing, colour variations, and a rough inconsistent finish among other issues. 10. The Consumer Guarantees Act 1993 (CGA) applies to the provision of services by H Ltd in this case. Where the CGA applies to the provision of services there is a guarantee that the services will be provided with reasonable care and skill and that the product of the services w...

4. BT v T Ltd [2024] NZDT 417 (16 May 2024) [pdf, 237 KB]

   ...are: a. Did the lights correspond to their description by XX at the time of sale? b. If so, what remedy is appropriate? Did the lights correspond to their description by XX at the time of sale? 3. There has been a breach of section 9 of the CGA in relation to the pair of [lamps] because there is not sufficient evidence to support the description of the pair of [lamps] as being “by [TN]”. The claim in relation to the two pendant lights is dismissed. 4. The Consumer Guaran...

5. NQ v NM Ltd [2024] NZDT 55 (28 February 2024) [pdf, 83 KB]

   ...the laptop in question. [4] NM Ltd did not attend the hearing, and has provided no defence to the claim to the Disputes Tribunal. The law [5] An extended warranty does not displace the provisions of the Consumer Guarantees Act 1993 (“the CGA”). An extended warranty may, to be of value, be effective to provide rights that are additional to those given to consumers by the CGA, but does not oust the CGA’s application. [6] In this case, NM Ltd is deemed under the definition of...

6. EL v IN Ltd [2022] NZDT 149 (18 August 2022) [pdf, 165 KB]

   ...issues the Tribunal has to consider are: a. What type of contract for the carriage of goods existed between the parties? b. Was any damage caused while IN Ltd was responsible for the goods? c. Does the Consumer Guarantees Act 1993 (“CGA”) apply to this transaction and if so, was IN Ltd in breach of the CGA? d. Is EL entitled to the amount sought of $3,975.00 or any other amount? What type of contract for the carriage of goods existed between the parties? 7. Th...

7. NN v OD v Z Ltd [2024] NZDT 797 (27 November 2024) [pdf, 274 KB]

   ...14. The issues the Tribunal has to consider are: a. What was the agreement between the parties regarding the rental of the car, insurance and any excess in the event of damage? b. Is Z Ltd in breach of the Consumer Guarantees Act 1993 (“CGA”) and / or the contract by not pursuing and resolving the issue of the excess refund within a reasonable time and by not dealing with the issue with reasonable care and skill? c. Are the applicants entitled to the amount sought of $6,32...

8. XI v N Ltd & T Ltd [2021] NZDT 1603 (3 August 2021) [pdf, 181 KB]

   ...incurred by XI on 15 June, 16 June and 19 September 2020 while she was visiting New Zealand? c. If so, what is the remedy? Does the Consumer Guarantees Act 1993 apply? CI0301_CIV_DCDT_Order Page 2 of 3 4. The Consumer Guarantees Act 1993 (CGA) applies to goods and services supplied in trade to a consumer. There is no question that had the pacemaker inserted in NZ failed, that the CGA would apply. However, this is not case. Instead XI seeks to hold N Ltd, as part of the globa...

9. CG v SG [2019] NZDT 1488 (2 April 2019) [pdf, 179 KB]

   ...purchase price and wishes to return the splashback. 3. The issues to be determined are as follows: a. Does the splashback correspond with the description given in the advertisements? b. If not, what remedy are CS and DS entitled to under the CGA. Does the splashback correspond with the description given in the advertisements? 4. The Consumer Guarantees Act 1993 (CGA) implies guarantees into consumer contracts for the protection of consumers. The CGA provides a guarantee that wh...

10. EM v S Ltd [2023] NZDT 171 (5 June 2023) [pdf, 124 KB]

    ...fee given the costs provisions of the Tribunal in the Disputes Tribunal Act 1988 (section 43). 3. In deciding whether EM is entitled to a refund or other compensation I need to have regard to the provisions of the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA). While S for S Ltd explained there is no refund available for a change of mind, I am satisfied both the CGA and the FTA applied given S is in trade and is a supplier of goods and services under the CGA....