VK & VI v AC LCRO 268-269 / 2011 & 105 / 2012 (13 May 2013) [pdf, 114 KB]
...Complaints Service by letter dated 2 October 2011, in which he commented on the response from Messrs AC and AD and requested the Complaints Service to treat his email as his own complaint against Mr AC. The Complaints Service then opened a new file for the complaint by Mr VI and sent Mr VI’s email to Mr AC for response. 2 [4] The Complaints Service progressed the complaints from Mr VK and Mr VI together as they related to the same issues and both complaints were considered...