LCRO 238/2017 VQ v CAR LIMITED (28 March 2019) [pdf, 271 KB]
...the background to its dealings with Mr VQ as described at paragraphs [3]–[12] above. [15] Prior to filing its complaint, CAR’s representative had discussed CAR’s concerns with a member of the Complaints Service staff. [16] The complaint filed by CAR does not specifically state that it is pursuing a complaint against Mr VQ, it is framed more in the nature of an inquiry to the Law Society. [17] But it is clear that CAR is expressing concern about the fees charged by Mr VQ....