Swain v CAC 20008 & Anor [2014] NZREADT 13 [pdf, 134 KB]
...terms of Rule 9.8 that would be good practice but it is Rule 9.10 which requires that the agency agreement contain “all material particulars”. [41] Mr Clancy, further submits for the Authority that that licensees are expected to keep up-to-date files, including diary and file notes, particularly of meetings where issues relating to the handling of a client’s money are discussed. We agree that competence requires this. [42] While we are only dealing with a small sum of money, ma...