LCRO 29/2019 HM v PL (22 October 2020) [pdf, 189 KB]
...patronising. A lawyer should, in his or her correspondence, attempt to de-escalate the conflict rather than inflame it. Rule 3.1 of the RCCC requires a lawyer to at all times treat a client with respect and courtesy. Having regard to the consumer protection focus of the Act, and particularly taking into account the views of the non-lawyer members, the unanimous view of the Committee was that Mr HM had failed to treat Ms PL with the required respect and courtesy and had breached Rule...