[2023] NZREADT 12 - KD & DX v Donaldson (31 May 2023) [pdf, 214 KB]
...not in this case, it may be appropriate for the Authority to take a more active role in the proceedings. For example, the Authority might assist the complainant to present their case, having proper regard to the Authority’s role as a consumer protection agency and its obligation to assist complainants to prepare their complaints. This will depend on factors such as the position of the parties, their ability to present their case (including whether the complainant is legally repr...