Legal Aid Complaints Management Policy [pdf, 633 KB]
...becomes aware of a complaint and notifies the provider, the Ministry expects that the provider will promptly respond to the complaint. The timeframes are detailed below. References: • Lawyers and Conveyancers Act (Lawyers: Conduct and Participant Care) Rules 2008, rule 8.4 • Legal Aid Provider Contract • Privacy Act 2020, section 22 • Official Information Act 1982 Complaint sources Complaints about provider conduct may arise from a number of sources, including the follow...