LCRO 196/2019 FL v ND (8 June 2020) [pdf, 123 KB]
...the grounds of their complaint. (b) A complainant providing the Complaints Service with all the evidence they consider relevant to establishing their complaint. (c) The Complaints Service, consistent with its obligations to promote its consumer protection objectives, assisting the parties, where necessary or appropriate, with clarifying the substance of the complaint. (d) The lawyer being provided with opportunity to provide response to the complaint.7 (e) The complainant being...