Nisha v Devi [2011] NZIACDT 26 (5 September 2011) [pdf, 85 KB]
...return. A courier acknowledgement or receipt from a person uplifting reflects standard practice for the return of important documents. The Adviser has not provided an adequate explanation. I am satisfied the explanation is negligent laxness and want of care in document management in the Adviser’s office, and she is responsible for that. [33] In all the circumstances, I am satisfied compensation of $2,100 (NZ$) is appropriate to recognise the significant inconvenience and trouble to wh...