2016 Ministry of Justice Annual Report [pdf, 2.8 MB]
...helping them feel more engaged and be more productive. They had the highest engagement levels in Collections and some of the highest in the Ministry. They also valued the flexibility that working from home offers – especially regarding child care arrangements and savings from not having to commute. The project has significantly reduced the cost of collections while maintaining productivity levels and service quality. 3.5 million VISITORS TO OUR WEBSITE A nn ua l R ep or...