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1. Te-Au-Reka-Capability-Model-October-2022.pdf [pdf, 1.5 MB]

   ...maintained. Service of documents Participants can select their preferred methods for being served documents. Ensure service is completed in a legally compliant manner and supports case progression. Make a payment Participants can pay court related fees and costs through the portal to meet legislative requirements and fee regulations. Process request to access case External users are granted access to case information that they are authorised to access. Case related communication...

2. Te-Au-Reka-Capability-Model_October-2022.pdf [pdf, 1.5 MB]

   ...maintained. Service of documents Participants can select their preferred methods for being served documents. Ensure service is completed in a legally compliant manner and supports case progression. Make a payment Participants can pay court related fees and costs through the portal to meet legislative requirements and fee regulations. Process request to access case External users are granted access to case information that they are authorised to access. Case related communication...

3. [2025] NZIACDT 11 - INZ v Li (14 February 2025) [pdf, 202 KB]

   ...face-to-face contact with the client. Although her intention was to help, her negligence led to him being scammed by unlicensed agents. Ms Li did not know he was charged so much or that the job was a fake. She would willingly refund the service fee. In the future, she will not accept instructions if the client cannot speak English or Chinese. This has been the biggest lesson of her life. [17] Ms Li points out she has been working as an adviser for nearly 13 years and has a clea...

4. [2025] NZIACDT 10 – INZ v Li (14 February 2025) [pdf, 203 KB]

   ...face-to-face contact with the client. Although her intention was to help him, her negligence led to him being scammed by unlicensed agents. Ms Li did not know he was charged so much or that the job was a fake. She would willingly refund the service fee. In the future, she will not accept instructions if the client cannot speak English or Chinese. This has been the biggest lesson of her life. [18] Ms Li points out she has been working as an adviser for nearly 13 years and has a...

5. [2025] NZREADT 41 - DQ & KU v CAC 2204 Rule (19 September 2025) [pdf, 328 KB]

   ...effect, by consent, as all or part of a final determination of the complaint: (c) order that the licensee apologise to the complainant: (d) order that the licensee undergo training or education: (e) order the licensee to reduce, cancel, or refund fees charged for work where that work is the subject of the complaint: (f) order the licensee— (i) to rectify, at his or her or its own expense, any error or omission; or (ii) where it is not practicable to rectify the error or omissio...

6. LCRO 7/2024 SO v EJ and QJ (30 July 2025) [pdf, 272 KB]

   ...would like Mr SO to revise his fee to a more reasonable level given: 1. The unreasonable delay in probate being applied for and granted. 2. The size of the fee ($10,750) compared with the simplicity and size of the Estate (approx. $30,000) 3. The fees I have had to pay my Solicitors to advance any progress on the matter at all. 4. The distress and frustration caused to my daughter and myself by Mr SO's delays and manner. B. I would like my husband's estate to be wound up...

7. [2023] NZIACDT 13 - OT v Ramos (24 April 2023) [pdf, 174 KB]

   ...she would lodge an application for him and his wife in March. [7] The complainant and Ms Ramos signed her consulting agreement on 20 and 21 February 2022 respectively. She agreed to lodge a 2021 RV application, including his wife, for a total fee of $4,460 (of which the service fee for Ms Ramos was $2,000 excl. GST). He paid the total fee between 21 February and 2 March 2022. [8] On 4 and 5 April 2022, the complainant and Ms Ramos respectively signed a consulting agreement fo...

8. [2024] NZIACDT 19 – SC v Murthy (21 June 2024) [pdf, 244 KB]

   ...the payment of all or any of the costs or expenses of the investigation, inquiry, or hearing, or any related prosecution: (h) an order directing the licensed immigration adviser or former licensed immigration adviser to refund all or any part of fees or expenses paid by the complainant or another person to the licensed immigration adviser or former licensed immigration adviser: (i) an order directing the licensed immigration adviser or former licensed immigration adviser to pay re...

9. [2018] NZEnvC 144 Auckland Council v Braines [pdf, 377 KB]

   ...concession show immediate action to regularize the septic tanks and engage relating the alleged non-compliance. Mr Braines asserts he em ailed Mr Randall after 18 April 2018. Mr Watts confirms cooperation after the enforcement order. [36] Beyond any civil remedies that might be available to Mr Braines, the ex parte and interim application procedure should not be used to punish ratepayers. This Court relies on counsel adopting a measured approach to such applications. Even where such...

10. [2020] NZIACDT 18 - UO v Nukulasi [pdf, 92 KB]

    ...Zealand and apply for visas from abroad, or to request discretionary visas under s 61 of the Immigration Act 2009. They would need genuine reasons and supporting documents for discretionary visas. She advised that their case was not strong. A fee of $50 was paid for the meeting. [6] At a meeting on 29 September 2017, the complainant and his wife instructed Ms Nukulasi to make the discretionary visa request. She advised again that the case was not strong. The complainant’s wif...