BT v T Ltd [2023] NZDT 274 (30 June 2023) [pdf, 176 KB]
...purchased a [phone] online from T Ltd. He received the phone on 5 October 2022, and within a few days it was clear that the phone could not detect the pen or stylus as it was supposed to. BT took it to T Ltd’s kiosk at [mall] on 19 October 2023. BT was informed he was entitled to a replacement phone, because this was an out of box failure (referred to as an OBF). The [phone] was sent back to T Ltd, but it was repaired instead of replaced. When BT received the phone back, while at the [...