[2018] NZSSAA 018 (20 April 2018) [pdf, 502 KB]
...available in the form of social security payments, and told the officials she was also seeking financial assistance through MOH. [5.4] MSD staff advised the appellant what type of benefit she could apply for, the details to put into the relevant forms, and she completed the forms under the guidance of MSD personnel. The appellant lacked experience with MSD and MOH processes, and relied on the advice she received from personnel from both ministries. [5.5] The appellant acted in g...