KD v D Ltd [2024] NZDT 315 (16 May 2024) [pdf, 124 KB]
...that he had not checked in. He pushed a button to confirm “I didn’t stay at the property” and says a text box appeared in which he wrote that he intended to check in the following day, on the 23 January. He submitted that, and expected that information to be made available to D Ltd. 3. D Ltd says it was not provided any notification by [booking website] about KD’s intention to check in and it is agreed by all that KD did not contact D Ltd directly. D Ltd charged the full amo...