2017 NZSSAA 072 (18 December 2017) [pdf, 178 KB]
...copy of an email headed “apology letter” from a Ministry official saying that the Ministry’s response to the appellant involved “a human error made by an individual” and acknowledged that the appellant was “provided with incorrect information” and that “at times mistakes are made”. [14] The apology letter itself dated 30 May 2017 contains a paragraph stating: You have explained that over the past year and a half since the medical problems with your foot began, you...