HE and SD v QXF [2011] NZIACDT 32 (20 September 2011) [pdf, 126 KB]
...$600 was refunded. The Complainants then disputed the fees charged as they did not accept the balance of the deposit was required for fees in relation to work undertaken. [50] The Adviser said he believed he had promptly sent the complainants the forms and matters had moved to the termination of the instructions before he realised the process of engagement may not have been completed. By the time there was a dispute it was obviously not appropriate to seek to have the agreement signed....