Tuitupou v Tangilanu [2014] NZIACDT 51 (15 April 2014) [pdf, 121 KB]
...breached the Code of Conduct 2010 (the Code), in that: [4.2.1] She breached her duties of care, diligence, respect and professionalism under the Code, in performing her services, carrying out her instructions, and concluding her client relationship (clause 1.1 (a), (b) and (c)); [4.2.2] She failed to set out her fees in writing before commencing work and she failed to provide a copy of that to her clients (clause 8 b) and (d); and [4.2.3] She failed to refund fees on completing or ceas...