CBC v KFTO [2012] NZIACDT 34 (29 June 2012) [pdf, 56 KB]
...The Tribunal found: [2.3.1] Ms KFTO failed to provide Ms CBC with a basic understanding of the immigration requirements and process. She also failed to set out the services required in the service delivery agreement. That amounted to breaches of clause 1.5(a) and (b) of the Code. [2.3.2] When the professional engagement ended, Ms KFTO set a fee for her work which was excessive, and refused to refund fees paid. That amounted to a breach of clause 8 of the Code. [3] The sanctions which...