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1. FR v TI [2019] NZDT 1145 (12 April 2019) [pdf, 80 KB]

   ...reasonable care, and to ensure it is fit for purpose? (b) If not, is any sum due to the company? Has the company provided its service with reasonable care, and in a manner that is fit for purpose? [6] The company is providing a service to which the Consumer Guarantees Act 1993 applies. Consequently, the company is required to ensure that it carries out its services with reasonable care and skill (s28), and in a manner that results in a product that is fit for purpose (s29)....

2. Revill v Registrar of REAA [2011] NZREADT 41 [pdf, 125 KB]

   ...regard for the legal profession. [17] We accept that this principle is equally applicable to licensing decisions under the Act which is a piece of consumer legislation and s.3 puts its purposes as: “to promote and protect the interests of consumers in respect of transactions that relate to real estate and to promote public confidence in the performance of real estate agency work.” [18] It has been put that the number and range of the applicant’s criminal convictions call i...

3. Abortion Legislation Bill (Cabinet Papers) [pdf, 1.9 MB]

   ...27. These proposals are based on the options and discussion in the Law Commission briefing paper and my discussions with many of you. I request that Cabinet agree to the drafting of a bill containing the proposals set out in this paper. 28. Other consequential amendments may be required to the Contraception, Sterilisation and Abortion Act 1977 to ensure that the language of the legislation is consistent with taking a health approach to the regulation of abortion. Removing the crimin...

4. CAC 20007 v Marshall [2013] NZREADT 72 [pdf, 20 KB]

   ...as the defendant holds a licence, he is entitled to carry out real estate agency work if employed or engaged by an agent; and although not currently employed, there is nothing to prevent this from occurring. This means there is a potential risk to consumers because the defendant currently holds a real estate agent’s licence. Also as Mr Hodge points out, conversely, given the defendant’s advice that he is not employed, there could be no prejudice to the defendant in an interim suspen...

5. HN v FH Ltd [2021] NZDT 1576 (16 July 2021) [pdf, 243 KB]

   ...accommodation, $45 filing fee and the remainder in legal costs/ exemplary damages due to the defendant’s intentional breach. 14.HN when presenting his claim included the above causes of action plus he considered that there had been - A breach of the Consumer Guarantees Act as FH had substituted a low end /inferior ferry ‘[Ferry] ‘instead of the high end /Premium vessel [Vessel] which was shown at the time of the ticket purchase. - Negligence as FH claims to have been unable to...

6. CS & KS v H Ltd [2023] NZDT 605 (13 November 2023) [pdf, 204 KB]

   ...additional costs, including any wi-fi upgrades necessary to enable the inverter to communicate with the control unit. 28. CS and KS have sought damages for additional electricity costs. The CGA and the law of contract both allow for recovery of consequential losses all incurred as the result of a breach of contract. This can occur where those costs are incurred as a direct result of the failure, and where the costs are reasonably foreseeable under the scope of the contract. 29. In...

7. Heng v Yap [2014] NZIACDT 110 (10 October 2014) [pdf, 198 KB]

   ...Positions on Sanctions The Authority [5] The Authority did not make any submissions on sanctions. The Complainant [6] The complainant sought the recovery of all fees and disbursements paid, less what he had already recovered from the Malaysian Consumer Tribunal. He also sought compensation for inconvenience and interest. Mr Yap [7] Mr Yap referred to attempts to settle with the complainant over fees, and the decision of the Malaysian Tribunal for Consumer Claims, which awarded a...

8. AZ v ZT LCRO 100/2013 (6 May 2014) [pdf, 173 KB]

   ...direction. [48] In deciding whether to refer the fees part of Ms ZT’s complaint back to the Committee, it is important to consider the Act’s general purposes of maintaining public confidence in the provision of legal services and protecting consumers of legal services. In addition, Part 7 of the Act envisages that providing for a more responsive regulatory regime in relation to lawyers contributes to achieving the purposes set out in s 3(1). The regulatory regime includes t...

9. Saul v Ramos [2014] NZIACDT 114 (21 October 2014) [pdf, 132 KB]

   ...unprofessional. [21] However, the Tribunal does not award compensation as a matter of routine, as that becomes little more than an additional penalty. Virtually any failure to maintain professional standards results in stress and disappointment for consumers. However, I am satisfied the particular circumstances of this complaint go beyond that. In particular, the service delivery involved lack of care and diligence, and also unprofessional conduct. That put the complainant into a difficul...

10. Director of Proceedings v Ramsden [2022] NZHRRT 25 [pdf, 624 KB]

    ...jurisdiction and issues: 2(a) A declaration pursuant to section 54(1)(a) of the Health and Disability Commissioner Act 1994 (“the Act”) that the defendant has breached the Health and Disability Commissioner (Code of Health and Disability Services Consumers’ Rights) Regulations 1996 (“the Code”) in respect of Right 4(2) by failing to provide services to the aggrieved person that comply with legal, professional, ethical, and other relevant standards; and 2(b) A final order pursua...