Suresh v Elizabeth [2019] NZIACDT 45 - Sanctions (3 July 2019) [pdf, 196 KB]
...the number of points for automatic selection from 140 to 160. The complainant was accordingly no longer eligible for automatic selection. [11] On 12 October 2016, the complainant initiated a complaint with BMS. There followed discussions and emails between the complainant and the staff in relation to his complaint about delay and request for a refund. [12] There was a telephone discussion between the complainant and a manager on 15 October 2016 concerning his complaint. He was t...