Layton v Aon New Zealand Ltd [2018] NZHRRT 48 [pdf, 286 KB]
...electronic copy of claim files which were intended to mirror each other. Aon used a claims management software called “Figtree” to log 3 claims information and progress, communications with claimants, employers, and others, and to store emails. In order to store the emails, they would be transferred from Outlook to Figtree. Figtree records were routinely printed and placed on the physical file. The practice at Aon was for Figtree records to be printed for the physical file...