[2023] NZIACDT 23 – ED v Dai (11 August 2023) [pdf, 245 KB]
...[29] On 1 October 2019, Mr Dai met with the complainant and a friend of hers.5 She sought a refund. The parties did not reach an agreement. The complainant says this was the first time she had met or spoken to Mr Dai. [30] Mr Dai sent an email to the complainant’s friend that day stating that he would refund $3,450. The friend replied that the complainant believed she was entitled to a full refund but that he might be able to negotiate $5,000, or he would arrange legal action...