EA v BO LCRO 237 / 2010 (29 September 2011) [pdf, 142 KB]
...this decision have been changed. Background [1] This complaint arose in the course of a dispute between ABO and Mr and Mrs EA about the quality of an ESOL course offered by ABO in which Mrs EA was enrolled as a student. [2] Mr EA wrote by email dated 6 May 2010 to ABO expressly identifying himself as Mrs EA’s husband and employer, to complain about the course, and to request a refund of the fees (or at least a waiver of the fees). At the foot of the letter he used the autom...