LCRO 47/2016 FD v QB (16 October 2018) [pdf, 164 KB]
...attendance at the deceased’s funeral [30] Mr FD notes that Mr QB recorded his first attendance on [Date] as attending his mother’s funeral. In his letter to the firm’s COO, Mr FD said that he had asked the executors to challenge the firm’s fees and they had refused but he wanted to pursue the issue, with a focus on his concern that the firm had charged for attending the funeral. He then says he finds it disturbing: that [the firm] charged to attend funerals prior to a Lett...