CLC-National-Performance-Standards-1-July-2016.pdf [pdf, 184 KB]
...appropriate level of knowledge and expertise required to assist with the legal matter. 3.2 All staff members and volunteers receive an appropriate level of supervision. 3.3 Support and review procedures are in place and include review of case files. Standard 4: Clients are referred to other community agencies as appropriate. Indicators: 4.1 As part of the assessment of a client’s legal needs, their other needs (such as social, income related and housing needs) are id...