IAA v van Zyl [2012] NZIACDT 37 (31 July 2012) [pdf, 155 KB]
...immigration adviser had primary responsibility for the client relationship. [83] The Code is prescriptive in requiring actions to occur at the commencement of the client engagement. As a minimum: [83.1] Before commencing work the basis for costs and fees must be established (clause 8). [83.2] A written agreement is required (clause 1.5). [83.3] Clients must be made aware of the terms and significant matters relating to that agreement (almost inevitably including their immigration opt...