LCRO 66/2015 OB v FL (2 October 2018) [pdf, 191 KB]
...addressing his complaints, accepting that in some cases trust account statements could have been provided to Mr OB sooner and apologising for misunderstandings where miscommunications were accepted. Mr OB rejected the firm’s offer to reduce its fees by $3,000 as a gesture of goodwill. 6 [29] Correspondence continued in a similar vein and in April 2013 Mr OB advised the firm that he would complain to NZLS. The firm confirmed it would follow that process, rather than corresp...