BSA 21 day text Final report [pdf, 893 KB]
...people who receive no text-message reminder. • Including MoJ's phone number in the text-message reminder significantly increases the rate of timely payment behaviour by 2.5 percentage points. • Including a link to an online payment platform in the text-message reminder has no additional effect on payment behaviour. This may be because the online payment platform requires users to retrieve and provide extra information, such as the amount they owe, to complete their online p...