LAP contract for services [pdf, 753 KB]
...comply with the procedure in the relevant policy, including any requirements to inform the Secretary and find a replacement. 5. Secretary’s obligations 5.1. The Secretary will, once the Secretary has all relevant information that has been requested from the Provider, promptly: 5.1.1. make decisions relating to Approvals 5.1.2. objectively and fairly deal with Legal Aid Complaints in accordance with clause 9 of this Contract, the Complaints Management policy in the Provider...