DC v C Ltd [2022] NZDT 274 (16 December 2022) [pdf, 93 KB]
...would the landline as back-up to call an ambulance if the mobile coverage was not working, and in subsequent emails the consumer stressed that this was a life-or-death issue. 4. Eventually the landline was restored on 12 July, but the consumer informed the supplier that she was cancelling the contract immediately due to “poor service reliability, lack of clear communication, and lack of timely and appropriate remedial action”. 5. The supplier issued an invoice for $907.50, comprisi...