OQ & TT v N Ltd [2024] NZDT 276 (16 May 2024) [pdf, 179 KB]
...reasonable care and skill. 5. I find that N Ltd did not manage the flight with reasonable care and skill. I make this finding for the following reasons: CI0301_CIV_DCDT_Order Page 2 of 3 a) It was a term of the contract that N Ltd would inform OQ “as soon as reasonably possible if the airline needs to make a significant change to your confirmed flights or to cancel them”. OQ was not told of the flight change. N Ltd became aware of the flight change at least 3 months before...