Taylor v Orcon Ltd [2015] NZHRRT 15 [pdf, 125 KB]
...systems are updated … [Emphasis added] [33] A few days later, on 24 October 2013, another employee of Orcon (possibly called Melody Hieatt) made the following entry acknowledging Mr Taylor had been billed incorrectly. Her note reads: Recall was requested as investigation showed we had billed incorrectly. Once credits applied showed that the customer did not owe us anything and in fact was left in credit. [34] This is a significant entry not only for what it says, but also because...