EN v B Ltd [2022] NZDT 286 (17 March 2022) [pdf, 192 KB]
...am satisfied that B Ltd did not carry out its service with reasonable care and skill. It seems to me that the method of how bags are handled for a passenger with an onward flight on an airline with which B Ltd does not have an alliance is basic information that ought to be known to an B Ltd staff person accepting a customer’s bags. That is because it stands to reason there must be numbers of people every day flying with B Ltd intending to catch an international flight with a non-alliance...